Thursday, May 10, 2012
Headsets: The Many Different Types
The world of headsets has evolved greatly over the last decade or so. When headsets were first invented, all of these pieces of equipment were bulky and never considered to be portable in nature. As the years have passed and technology has made headsets more compatible and have more features, these devices have become more popular. There are many different varieties of headsets. These can range from call center headsets, wireless headsets, Bluetooth headsets, and telephone headsets. No matter what the function is that you require from these devices, you will be more adept to using them now that you can find one that will fit your needs.
Call center headsets have become the mean for various operations. These operations range from emergency operation locations, to police services, fire departments, to 911 centers. The purposes and benefits of these headsets are that the person answering the phone is serving in a dual capacity. First, they are there to take the calls as they come in. Secondly, they are needed to dispatch the calls to the proper location, or they are needed to input the incident into a system to be picked up from another party. As you can see, the use of the person’s hands is needed for full operation.
Wireless and Bluetooth headsets are some of the newer devices in this range. These devices are used with your cellular phones. They are meant to allow the person talking on the phone to have use of their hands for whatever they are doing at that point in time. Most of the time, the benefits from these are seen during the operation of an automobile. It has been proven to be much safer for someone talking on their cell phone to still have the use of both their hands, as opposed to one on the phone and the other on the wheel.
Another use for headsets is for regular telephone operations. How many times have you been on the phone and needed to write something down and only have one hand? These headsets allow you to be able to conduct your business and talk on the phone at the same time. These devices have also provided a much more reliable and less invasive substitute for the speaker phone. You still have the ability to talk with no hands, but the rest of the office has no bearing on that conversation at all.